1 Job in Bellefonte, PA
Mission Critical Partners, LLC is Hiring a Desktop Support Analyst Near Bellefonte, PA
We have an opportunity for a talented Desktop Support Analyst to join our team at Mission Critical Partners. In this exciting role, you will be handling complex end-user support issues and providing support to team members and restoring services to the end users. The successful candidate must be able to explain intricate technical information to non-technical users and have an understanding of Incident, Problem, and Change Management processes. The role requires a professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.POSITION LOCATION
Centre County, PA (Onsite Support) EXPECTATIONS
- Interface regularly and effectively with ticket submitters- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Facilitate user account management by handling onboarding, change and departure processes
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
- Understand concepts related to networks, servers, PCs, databases, hosted cloud systems, remote workforce environments, etc.
- Ability to participate in an rotaional on-call status
- Other responsibilities as assigned by manager
- Excellent written/verbal communication and organizational skills
- Ability to work independently with minimal oversight
- Be able to prioritize workload and perform in a fast-paced and challenging environment
- 3 years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange, and Microsoft Office Suite, Web Browsers, etc.
- Comprehensive knowledge of Microsoft Windows 10
- Deep understanding of Active Directory
- Ability to support Microsoft Office 365 & Azure Services
- Basic networking understanding (small and home office networks, VPN, etc.)
- Ability to recognize, evaluate, and resolve problems effectively
- Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Mission Critical Partners, LLC
Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.com/careers/
Mission Critical Partners is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.
Job Summary
Full Time
Business Services
$69k-88k (estimate)
02/15/2023
06/30/2024
missioncriticalpartners.com
PORT MATILDA, PA
50 - 100
2008
DARRIN REILLY
$10M - $50M
Business Services
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The job skills required for Desktop Support Analyst include Networking, Microsoft Office, Active Directory, Computer Systems, Consulting, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
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Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
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They help to resolve technical problems on desktop hardware and applications for all users of technology.
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Determine, research and resolve file and print server support problems.
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Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
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Need some computer knowledge, but not essentially a post-secondary degree.
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Gain a professional certification.
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Gain experience with operating systems.
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With customer service, customer support and customer experience training.
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Step 3: View the best colleges and universities for Desktop Support Analyst.
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